Case managers play a vital role in serving the diverse populations we engage with every day. Despite the ever-changing healthcare landscape and the challenges, we face, our focus remains steadfastly centered on the patients, clients and families we serve. 

At the Case Management Society of America (CMSA), we are committed to enhancing the well-being of individuals, families, caregivers, and support systems. Our mission is grounded in improving patient/client care, fostering positive outcomes, reducing healthcare costs, and advancing the goals of value-based care. 

As healthcare continues to evolve, case managers are uniquely positioned to lead innovation while maintaining a human-centered approach to care. Emerging technologies, including artificial intelligence (AI), are transforming how we coordinate services, analyze data, identify risks, and support decision-making. Telehealth and virtual care platforms are expanding access to care, reducing barriers, and creating new opportunities to engage patients and clients across the continuum. CMSA remains dedicated to helping case managers navigate these advancements responsibly and effectively, ensuring that technology enhances—rather than replaces—the personal connections that are at the heart of our profession. 

Case managers play an essential role in advancing population health. By addressing social determinants of health, identifying gaps in care, coordinating services across settings, and promoting preventive interventions, case managers help improve outcomes for entire populations while supporting the unique needs of each individual. Through data-driven strategies, community partnerships, and patient/client engagement, we can help create healthier communities and reduce disparities in care. 

Our commitment to diversity, equity, inclusion, and belonging (DEIB) is equally important. Every individual deserves access to equitable, culturally responsive care. CMSA supports case managers in addressing health disparities, advocating for vulnerable populations, and fostering inclusive environments where patients, clients, families, and healthcare professionals feel respected, valued, and heard. 

Workforce development remains a strategic priority for our profession. As healthcare demands continue to grow, we must invest in developing, supporting, and retaining a strong and resilient case management workforce. Through education, mentorship, leadership development, and professional networking opportunities, CMSA is committed to cultivating the next generation of case management leaders while supporting experienced professionals throughout their careers. 

CMSA empowers case managers to deliver patient-centered care by defining standards of practice, establishing best practices, influencing policy to improve health outcomes, and providing evidence-based tools, education, and resources. Through these efforts, we support case managers in navigating complex healthcare environments while ensuring that the needs and goals of patients and clients remain at the forefront of care. 

Providing exceptional, patient-centered care and achieving the best possible outcomes is the reason we do what we do. The dedication, compassion, and expertise of case managers make a meaningful difference in the lives of those we serve every day. 

It is both an honor and a privilege to serve our profession and give back through CMSA. Together, we can embrace innovation, advance population health, champion equity, strengthen our workforce, and elevate the practice of case management for the benefit of all those we serve. 

Thank you for your commitment, leadership, and passion for making a difference. 

Together, we are shaping the future of case management through innovation, population health, inclusion, and excellence in patient-centered care. 

Jenny Quigley-Stickney, RN, BSN, MSN, MHA, MA, CCM, ACM-RN, CMAC, CPHM, FCM
CMSA President, 2026-2028