UPCOMING WEBINARS

A Deep Dive into an External Workers' Compensation Case Management Program
Recording: https://www.pathlms.com/cmsa/courses/146093/webinars/100074

**RN, SW, CCM** There is a need to deliver cost effective care in the competitive health care market while bringing in a sustainable revenue. The health care market is tight, and many health care organizations are merging to extend care options while maintaining budgets. This presentation will take a deep dive into one health organization’s workers compensation care delivery model that was initiated to improve return to work rates and customer satisfaction which ultimately led to increased revenue. Using statistics to drive value-based care and process improvement, this program has forged a partnership with community businesses and workers compensation carriers to become a leading example of patient-centered care within the community.

The external workers compensation case management program brings in business while driving workplace metrics within the community. Acting as a community leader, this program has evolved into a full-blown case management practice. This presentation will review the history of the present practice and future aspirations of the external workers compensation case management program developed to increase customer satisfaction and address loss of revenue. This will include addressing return to work issues, care access, and billing errors. This program has weathered the changing healthcare landscape through various health care mergers and still continues to grow!

Improving Substance Use Disorder Outcomes Through a Scalable Health Plan–Provider Collaboration
Recording: https://www.pathlms.com/cmsa/courses/123391/webinars/91133

**RN, SW, CCM** This panel discussion explores a scalable, collaborative model between a health plan and provider organizations designed to improve outcomes for individuals living with chronic substance use disorder (SUD). Panelists will share real-world insights into the day-to-day operations of the program, highlighting how interdisciplinary roles work together to support engagement, continuity of care, and person-centered treatment planning. Moderated by the Vice President of Behavioral Health, the session features perspectives from a peer support specialist, a behavioral health field care manager, a program manager, and the program director. Attendees will gain practical strategies for integrating case management, motivational interviewing, and provider partnerships to enhance treatment engagement and program sustainability across care settings.

Evolving from a Good to Great (G2G) Case Manager
Recording: https://www.pathlms.com/cmsa/courses/123390/webinars/91138

**RN, SW, CCM ** What does it mean to be great and good? And why do case managers need to consider being great? Doesn’t a performance review with a superior score mean greatness? Please don’t misunderstand; being a good case manager is not negative. Becoming a great case manager means reaching your full potential and engaging in continuous improvement. 

A G2G journey needs attention, support, and constant evaluation. Somewhat like a garden. Start small like a seedling. As you sprout, with leaves, buds and stems reaching for the sun while receiving the right amount of water and nutrients. Doing what you do best produces valuable, sustainable results equal to colorful flowers in my garden metaphor. Yes, becoming great and good is challenging but necessary. Our patients/clients, families and communities need more than good from us. American healthcare is fractured and complicated; medical language is confusing and our reimbursement methods are a mystery. We have to be good and great case managers! 

This interactive session explores how case managers can evolve from good to great. Practical tips and strategies will be reviewed and applied for your G2G journey. 

Back to Basics: Negative Pressure Wound Therapy (NPWT) for Case Managers Across the Continuum of Care
Recording: https://www.pathlms.com/cmsa/courses/168784/video_presentations/445341

**Information Webinar | No CEs Available** Back to the Basics of NPWT following a patient through the post-acute setting, assessment and decision making.

• Apply foundational NPWT principles to case management practice to support informed decision-making, safe transitions, and continuity of wound care.
• Recognize common clinical, logistical, and coordination challenges associated with NPWT during transitions of care.
• Identify patient, wound, and setting-specific considerations for NPWT use, including initiation, continuation, and discontinuation of therapy.
• Analyze real-world wound case scenarios featuring a novel NPWT dressing designed to support up to 7-days of wear time.
• Participate in a question-and-answer session

Improving Hypertension Control in the Black and African American Population Recording: https://www.pathlms.com/cmsa/courses/123388/webinars/90102

** RN, SW, CCM** Hypertension remains a leading risk factor for cardiovascular and renal disease, with well-documented disparities in both prevalence and control across racial groups. Our Population Health team conducted an in-depth analysis of hypertension control outcomes, stratified by race, to better understand inequities within our patient population. This analysis revealed that Black and African American patients were 7% less likely to have controlled hypertension compared to other racial groups. This finding is particularly concerning given that Black and African American individuals are approximately 30% more likely to develop hypertension, underscoring a critical and persistent health inequity.

Uncontrolled hypertension significantly increases the risk of adverse health outcomes, including myocardial infarction, stroke, heart failure, dementia, and chronic kidney disease—conditions that substantially diminish quality of life and contribute to increased healthcare utilization and costs. Recognizing the disproportionate burden borne by Black and African American patients, our team prioritized targeted interventions aimed at improving hypertension control within this population.

Grounded in evidence demonstrating that effective blood pressure management can prevent or delay the onset of chronic disease, we implemented focused outreach and care strategies to support improved clinical outcomes. By addressing both short-term blood pressure control and long-term cardiovascular risk, this work represents a critical step toward reducing health disparities and advancing equitable health outcomes for Black and African American patients.

Where Perspectives Meet: Case Managers and Aging Life Care Managers Across the Care Continuum Recording: https://www.pathlms.com/cmsa/courses/123384/webinars/90497

**RN, SW, CCM & CMC** Case managers and aging life care managers work across diverse settings, disciplines, and levels of experience, yet share responsibility for supporting safe, coordinated, and person-centered care. This panel discussion brings together professionals from varied backgrounds to explore where case manager and care manager perspectives align, where they differ, and how collaboration across roles can strengthen transitions of care and patient outcomes.

Panelists will share real-world insights on reducing readmissions, improving care coordination, and addressing social determinants of health that affect recovery—particularly for older adults and individuals with complex medical and psychosocial needs. Through facilitated discussion and practice-based examples, participants will gain practical perspectives on common transition-of-care challenges and interdisciplinary strategies that support continuity, safety, and effective communication across the care continuum.

Managing Emotional Dynamics: Transference and Countertransference in Case Management Recording:https://www.pathlms.com/cmsa/courses/122807/webinars/89665

** RN, SW, & CCM ** This interactive training explores the often-unseen emotional dynamics that influence relationships between patients, families, and case managers. Focusing on transference—patients’ unconscious feelings, expectations, or past experiences projected onto providers—and countertransference—the emotional responses these interactions may evoke in clinicians—participants will gain insight into how emotions can shape communication, decision-making, and care outcomes. The webinar emphasizes practical awareness-building, helping case managers recognize emotional cues early, respond intentionally, and avoid common pitfalls that can lead to boundary challenges or burnout. Through realistic healthcare scenarios, reflection, and actionable strategies, participants will strengthen their ability to manage complex emotions, foster trust, and support effective collaboration while maintaining professionalism and compassion in everyday case management practice.

Spotlight on Skin Health: Early Recognition and Prevention for Healthcare Teams Recording: https://www.pathlms.com/cmsa/courses/118779/webinars/88036

** RN, SW, & CCM ** Skin cancer is the most common cancer in the United States, yet it is also one of the most preventable when early recognition and education are prioritized. Although Skin Cancer Awareness Month occurs in May, nurses and social workers are uniquely positioned to begin these vital conversations now—supporting patients with timely guidance, evidence-based resources, and practical tools for prevention.

This webinar provides an early “Spotlight on Skin Health” designed to help care teams strengthen their role in skin cancer education, address misconceptions, and promote proactive behaviors across diverse patient populations.

Participants will learn to identify common and high-risk presentations, understand prevention strategies, and communicate key messages that empower patients to take ownership of their skin health year-round. Through a blend of clinical insights and patient-centered approaches, attendees will leave equipped to share meaningful guidance, encourage screening, and connect individuals with diverse skin types to the appropriate dermatologic care before peak awareness activities begin in May.

Left Ventricular Assist Devices (LVADs): The Good, the Bad and the Ugly
Recording: https://www.pathlms.com/cmsa/courses/118650/webinars/87995

** RN, CCM ** Left Ventricular Assist Devices (LVADs) have transformed the treatment landscape for patients with advanced heart failure, serving as both a bridge to transplant and a destination therapy. This webinar provides case managers with an in-depth overview of LVAD purpose, types, associated risks, and clinical benefits. Attendees will gain practical strategies to enhance patient support, address common concerns, and empower individuals to make informed choices regarding LVAD therapy. Designed for medical case managers working in transplant, med/surgical, and cardiac settings, this session will strengthen knowledge and confidence in managing patients along the LVAD care continuum.

From Nursing to Case Management: Adapting a Proven Scale to Understand and Improve the Case Manager Experience
Recording: https://www.pathlms.com/cmsa/courses/118233/webinars/87752

** RN, CCM ** The Practice Environment Scale of the Nursing Work Index (PES-NWI) has been widely used for more than two decades to study the nursing work environment. Professional case managers specialize in care coordination to meet the clinical and financial goals of medically and socially complex patient populations across the continuum of care. Understanding the practice environment is important for workforce development, enhancing professional satisfaction, and maximizing the impact of case management across acute care settings.

Everyday Empowerment: Community Coaching for Successful Transitions
Recording: https://www.pathlms.com/cmsa/courses/114549/webinars/86645

** RN, CCM ** The accelerating aging population has intensified the nursing home access crisis, leaving many older adults without needed placement and putting current residents at risk of displacement. While the federal Money Follows the Person (MFP) program helps transition individuals from institutions to the community, many struggle with everyday tasks essential for reintegration. To address this gap, the Community Coaching pilot program pairs participants with a Community Coach who complements home- and community-based case management by supporting life skills, community navigation, and connection-building. Early results show smoother transitions and higher satisfaction among participants. This presentation will outline the need for community support, the program’s design, and pilot outcomes, demonstrating its potential to strengthen person-centered care and inform scalable, future long-term care models.

Who We Are, Why It Matters: Strengthening Professional Identity in Case Management 
Recording: https://www.pathlms.com/cmsa/courses/114536/webinars/86644

** RN, CCM, SW **  Professional identity (PI) is the cornerstone of effective case management practice, shaping how professionals perceive their roles, collaborate across teams, and advocate for patients. This webinar explores the evolving concept of PI in case management by drawing on key literature, international perspectives, and original survey findings.

Turning the Stroke Journey into a Path of Empowerment and Healing to Enhance Recovery and Quality of Life
Recording: https://www.pathlms.com/cmsa/courses/107715  

** RN, CCM **  Join us for this insightful webinar showcasing a quality improvement initiative conducted at Al Hada Armed Forces Hospital in Taif, Saudi Arabia, aimed at transforming the care experience for ischemic stroke survivors. With an average modified Rankin Scale (mRS) score of 3.33 among patients—indicating considerable functional limitations—this project sought to enhance poststroke outcomes through the implementation of a comprehensive, evidence-based case management model.

Sustainable and Scalable Initiatives to Address Food Insecurity
Recording: https://www.pathlms.com/cmsa/courses/106824  

** RN, CCM, SW **  Partnering with donors, community and stakeholders is essential in addressing food security. Economic uncertainties with social drivers of health impact U.S. citizens daily. This presentation will describe the multidisciplinary integration of these and other initiatives that are proving efficacious in alleviating food insecurity. It will further explore known outcomes including sustainability and scalability. 

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