By Colleen Morley-Grabowski, DNP, RN, CCM, CMAC, CMCN, ACM-RN, FCM

Nurse's Week is a time to honor and appreciate the dedicated healthcare professionals who work tirelessly to provide care and support to patients. While direct care nurses often take center stage during this Month, it's essential to recognize the vital role played by nurse case managers. We highlight nurse case managers and their contributions to patient care. 

Nurse case managers are the unsung heroes of healthcare. They bridge the gap between patients, healthcare providers, and insurance companies, ensuring patients receive the best care possible while navigating the complex healthcare system. Their role is multifaceted, and their impact is felt at every stage of a patient's journey. 

The Heart of Healthcare Coordination 

Nurse case managers are the linchpin of healthcare coordination. They are responsible for assessing, planning, implementing, and evaluating patient care plans. Whether it's a complex medical condition, a chronic illness, or an injury, nurse case managers guide patients through every step of their healthcare journey. 

One of the most crucial roles nurse case managers play is advocating for their patients. They ensure that patients receive appropriate treatments and that their medical needs are met. This often involves collaborating with doctors, specialists, therapists, and other healthcare professionals to provide comprehensive care. 

Nurse case managers are also mindful of cost-effective healthcare. They work diligently to ensure patients receive the necessary treatments without unnecessary expenses. This benefits patients and helps healthcare facilities manage their resources more efficiently. 

Nurse case managers are also educators. They empower patients and their families with the knowledge needed to make informed decisions about their healthcare. They explain medical procedures, treatment options, and available resources, ensuring patients are actively involved in their care. 

Transitions in healthcare, such as moving from a hospital to a rehabilitation facility or transitioning to home care, can be daunting. Nurse case managers are there to make these transitions as smooth as possible. They coordinate discharge plans, arrange for necessary equipment and home care services, and provide emotional support to patients and their families during these critical times. 

Nurse case managers take a holistic approach to patient care. They consider the physical aspects of health and the emotional and social factors that can impact well-being. This comprehensive approach ensures that patients receive care that addresses their overall health and quality of life. 

Effective communication and collaboration are essential in healthcare. Nurse case managers excel in these areas. They facilitate communication between patients and healthcare providers, ensuring everyone is on the same page regarding treatment plans and goals. 

As Nurse's Week unfolds, take a moment to celebrate and recognize the role of nurse case managers. Their dedication, expertise, and commitment to patient care deserve our utmost admiration. Their contributions resonate far and wide, making a positive impact on the lives of countless patients. In the face of uncertainty and sometimes adversity, you are the unwavering pillars of support, offering medical expertise, care navigation, coordination, comfort, and encouragement during moments of distress. You instill hope in the hearts of those grappling with health challenges. 

Your dedication goes beyond the confines of a healthcare facility; it reverberates within the broader community, making a lasting impact on countless lives. You embody healthcare excellence, setting an example for others to follow. Thank you for being the unwavering advocates and caregivers you are, making a profound difference in patients' lives everywhere. 

Exhibit at #CMSA2024! Our Expo Hall is the perfect platform to showcase your products, services, and solutions to a diverse audience of case managers eager to stay ahead in their field. Join us in Providence, RI, from June 4-7 and connect with leading professionals, build valuable partnerships, and make a lasting impact on the future of case management. Secure your spot in the Expo Hall today: 🔗 Or email us at

Bio: Dr. Colleen Morley-Grabowski, DNP, RN, CCM, CMAC, CMCN, ACM-RN, FCM is the Associate Chief Clinical Operations Officer, Care Continuum for University of Illinois Health System and the current President of the Case Management Society of America National Board of Directors. She has held positions in acute care as Director of Case Management at several acute care facilities and managed care entities in Illinois, overseeing Utilization Review, Case Management and Social Services for over 14 years; piloting quality improvement initiatives focused on readmission reduction, care coordination through better communication and population health management. Her current passion is in the area of improving health literacy. She is the recipient of the CMSA Foundation Practice Improvement Award (2020) and ANA Illinois Practice Improvement Award (2020) for her work in this area. Dr. Morley also received the AAMCN Managed Care Nurse Leader of the Year in 2010 and the CMSA Fellow of Case Management designation in 2022. Her 1st book, “A Practical Guide to Acute Care Case Management”, published by Blue Bayou Press was released in February, 2022. Dr. Morley has over 20 years of nursing experience. Her clinical specialties include Med/Surg, Oncology and Pediatric Nursing. She received her ADN at South Suburban College in South Holland, IL; BSN at Jacksonville University in Jacksonville, FL, MSN from Norwich University in Northfield, VT and her DNP at Chamberlain College of Nursing.