UPCOMING WEBINARS

Where Perspectives Meet: Case Managers and Aging Life Care Managers Across the Care Continuum

Tuesday, March 3, 4 p.m. ET

1 hour RN, SW, CCM & CMC

Case managers and aging life care managers work across diverse settings, disciplines, and levels of experience, yet share responsibility for supporting safe, coordinated, and person-centered care. This panel discussion brings together professionals from varied backgrounds to explore where case manager and care manager perspectives align, where they differ, and how collaboration across roles can strengthen transitions of care and patient outcomes.

Panelists will share real-world insights on reducing readmissions, improving care coordination, and addressing social determinants of health that affect recovery—particularly for older adults and individuals with complex medical and psychosocial needs. Through facilitated discussion and practice-based examples, participants will gain practical perspectives on common transition-of-care challenges and interdisciplinary strategies that support continuity, safety, and effective communication across the care continuum.

Objectives:

1. Describe the distinct and complementary roles of case managers and care managers across settings, and how their perspectives align and differ in care coordination.
2. Recognize common transition-of-care challenges that contribute to gaps in safety, continuity, and increased readmission risk.
3. Identify interdisciplinary communication and collaboration strategies that support effective, person-centered transitions of care across the continuum.
4. Apply strategies to address social determinants of health that influence recovery and long-term stability for individuals with complex needs.

Fee: Free to members & nonmembers

Presenters:

• Dr. Raine Arndt-Couch, DSW, JD, LCSW, CCM, FCM
• Sheila Kolt, LCSW, CMC
• Nina Pflumm Herndon, MAG, CMC, CLPF
• Cheryl Acres, RN, CCM

This program is through a partnership with Aging Life Care Association. 

Improving Hypertension Control in the Black and African American Population

Tuesday, March 24, 12 p.m. ET

1 hour RN, SW, CCM

Hypertension remains a leading risk factor for cardiovascular and renal disease, with well-documented disparities in both prevalence and control across racial groups. Our Population Health team conducted an in-depth analysis of hypertension control outcomes, stratified by race, to better understand inequities within our patient population. This analysis revealed that Black and African American patients were 7% less likely to have controlled hypertension compared to other racial groups. This finding is particularly concerning given that Black and African American individuals are approximately 30% more likely to develop hypertension, underscoring a critical and persistent health inequity.

Uncontrolled hypertension significantly increases the risk of adverse health outcomes, including myocardial infarction, stroke, heart failure, dementia, and chronic kidney disease—conditions that substantially diminish quality of life and contribute to increased healthcare utilization and costs. Recognizing the disproportionate burden borne by Black and African American patients, our team prioritized targeted interventions aimed at improving hypertension control within this population.

Grounded in evidence demonstrating that effective blood pressure management can prevent or delay the onset of chronic disease, we implemented focused outreach and care strategies to support improved clinical outcomes. By addressing both short-term blood pressure control and long-term cardiovascular risk, this work represents a critical step toward reducing health disparities and advancing equitable health outcomes for Black and African American patients.

Objectives:

1. Describe and demonstrate the process used in the development of a health equity hypertension patient centered education program.
2. Identify the evidence-based practices established to improve the patient engagement in managing their hypertension.
3. Discuss and evaluate the outcome measures used to determine the success of the educational provided to this population strategies to address social determinants of health that influence recovery and long-term stability for individuals with complex needs.

Fee: $20

Presenters:

• Carissa Huff, LPN, MSA, Quality Project Manager II
• Maria Tout, MHSA, Health Equity Specialist

Managing Emotional Dynamics: Transference and Countertransference in Case Management
Recording: https://www.pathlms.com/cmsa/courses/118650/webinars/87995

** RN, SW, & CCM ** This interactive training explores the often-unseen emotional dynamics that influence relationships between patients, families, and case managers. Focusing on transference—patients’ unconscious feelings, expectations, or past experiences projected onto providers—and countertransference—the emotional responses these interactions may evoke in clinicians—participants will gain insight into how emotions can shape communication, decision-making, and care outcomes. The webinar emphasizes practical awareness-building, helping case managers recognize emotional cues early, respond intentionally, and avoid common pitfalls that can lead to boundary challenges or burnout. Through realistic healthcare scenarios, reflection, and actionable strategies, participants will strengthen their ability to manage complex emotions, foster trust, and support effective collaboration while maintaining professionalism and compassion in everyday case management practice.

Spotlight on Skin Health: Early Recognition and Prevention for Healthcare Teams
Recording: https://www.pathlms.com/cmsa/courses/118779/webinars/88036

** RN, SW, & CCM ** Skin cancer is the most common cancer in the United States, yet it is also one of the most preventable when early recognition and education are prioritized. Although Skin Cancer Awareness Month occurs in May, nurses and social workers are uniquely positioned to begin these vital conversations now—supporting patients with timely guidance, evidence-based resources, and practical tools for prevention.

This webinar provides an early “Spotlight on Skin Health” designed to help care teams strengthen their role in skin cancer education, address misconceptions, and promote proactive behaviors across diverse patient populations.

Participants will learn to identify common and high-risk presentations, understand prevention strategies, and communicate key messages that empower patients to take ownership of their skin health year-round. Through a blend of clinical insights and patient-centered approaches, attendees will leave equipped to share meaningful guidance, encourage screening, and connect individuals with diverse skin types to the appropriate dermatologic care before peak awareness activities begin in May.