The Case Management Society of America (CMSA) is committed to advancing diversity, equity, inclusion, and belonging (DEIB) across the case management profession, healthcare workforce, and the patients and families served. Guided by the CMSA DEIB Committee and Board of Directors, CMSA promotes initiatives that foster inclusion, psychological safety, and equitable opportunities for all individuals to feel seen, heard, valued, and respected.

CMSA's DEIB efforts are grounded in three key pillars. Evidence-Based Practice emphasizes the integration of clinical expertise, research, and stakeholder needs to improve outcomes and support equitable care. Holistic Care recognizes the whole person by addressing physical, mental, emotional, social, environmental, and spiritual well-being while promoting accessible and personalized care. Workforce Development and Public Policy focuses on creating pathways for professional growth, mentorship, leadership, and advocacy, ensuring case managers have opportunities to thrive and contribute to a more inclusive healthcare system.

By encouraging transparency, consistency, and a culture of belonging, the roadmap supports long-term workforce development and organizational excellence.

This resource is intended to supplement—not replace—applicable laws, professional standards, and employer policies. Users should consult appropriate legal and medical professionals before implementing recommendations. CMSA does not provide legal or medical advice and assumes no liability for the use of this resource.