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Integrated Case Management


Integrated Case Management Manual: A Manual for Case Managers by Case Managers


Editors: Kathleen Fraser MSN, MHA, RN-BC, CCM, CRRN
Rebecca Perez RN, BSN, CCM
Corine Latour PhD, RN

 CMSA's Integrated Case Management delves into the role of the case manager and unpacks how case managers assess and treat complex patients. These are patients who may be challenged with medical and behavioral conditions, access to care services, as well as chronic illnesses and disabilities, and require multidisciplinary care to regain health and function. With a wealth of information on regulatory requirements, new models of care, integration of services, digital and telemedicine, and new performance measures that are clearly defined for nurses in nursing terminology, chapters outline the steps needed to begin, implement, and use the interventions of the Integrated Case Management approach.



Key Features: 

  • Aligns with the newly revised 2017 Model Care Act, the CMSA Standards of Practice 2016, and the CMSA Core Curriculum for Case Management, Third Edition.
  • Helps readers enhance their ability to work with complex patients and learn how to apply new evidence-based assessments, as it fosters safe and high quality care.
  • Teaches case managers to evaluate patients for medical and mental health barriers in order to coordinate appropriate integrated interventions and treatment planning.
  • Tool integrates biological, psychological, social and health system assessment.
  • Supports the adult, elderly and pediatric complex patient population.


ICM Manual Pricing:

$75 with a 20% discount for all CMSA members.

 Purchase your copy today!



Integrated Case Management Training Program

CMSA's ICM program provides multiple strategies to engage clients, stratify risk, and develop care plans to mitigate risk and help clients achieve improved health and well-being. Our training includes review of "CMSA's Integrated Case Management Manual: For Case Managers by Case Managers," online learning sessions, self-study activities to prepare for Face to Face Training, and interactive practical application in a classroom setting.

Program Elements 

  • ICM manual study
  • Post manual exam
  • Online training sessions
  •   Face to face training
  • Nursing, Social Work and CCM CE’s: 30 hours at completion of the program
  • Certificate of Completion in Integrated Case Management when all program elements are met

 For groups of 10 or more, please send submit this form for a group quote.

 CMSA Foundation's 2020 ICM Scholarship Recipient, Raine Arndt-Couch, shares her experience.  Read Article

2021 Fall Registration is open!

Take advantage of the special Case Manager Appreciation rate for this Fall class! 


Individual CMSA Member Fee:  $750       ($245 savings off original $950 pricing)
Individual Non-Member Fee:  $1,035   ($115 savings off original $1,150 pricing)

The Fall ICM Face-to-Face training will be presented virtually on Nov 5-7, 2021
Participants must have pre-registered and completed self-study / online training prerequisites before attending the Face-to-Face training. Please allow 3-4 weeks to complete self-study / online portion of the training.   


   For questions, please email:  mlee@parthenonmgmt.com

“Individuals with complex medical conditions are typically a small percentage of a population but are responsible for using the majority of healthcare resources,”
CMSA’s Integrated Case Management Manual: For Case Managers by Case Managers, 2018


Ready to improve your practice?

Case Management Society of America
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Brentwood, TN 37027