CMSA National (1CE) – Managing Emotional Dynamics: Transference and Countertransference in Case Management

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Managing Emotional Dynamics: Transference and Countertransference in Case Management

This interactive training explores the often-unseen emotional dynamics that influence relationships between patients, families, and case managers. Focusing on transference—patients’ unconscious feelings, expectations, or past experiences projected onto providers—and countertransference—the emotional responses these interactions may evoke in clinicians—participants will gain insight into how emotions can shape communication, decision-making, and care outcomes. The webinar emphasizes practical awareness-building, helping case managers recognize emotional cues early, respond intentionally, and avoid common pitfalls that can lead to boundary challenges or burnout. Through realistic healthcare scenarios, reflection, and actionable strategies, participants will strengthen their ability to manage complex emotions, foster trust, and support effective collaboration while maintaining professionalism and compassion in everyday case management practice.

Objectives:
1. Define transference and countertransference in the context of patient and family interactions.
2. Identify common signs of transference and countertransference in clinical encounters.
3. Apply strategies to manage personal reactions, maintain professional boundaries, and promote effective patient advocacy.

Presenter:
Dr. Geovanni Vazquez, Ph.D., LCSW, LMHC, LADC-I, CCM

1CE - RN, CCM, & SW

Cost:
$0 Members | $40 Non-Members