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When the Answer Is No: A Case Manager’s Toughest Conversation 

When the Answer Is No: A Case Manager’s Toughest Conversation 

by kcastady@parthenonmgmt.com | Sep 22, 2025 | Blog, Case Management

By Angela Mounsey, BSN, RN, CCM, CPHQ  One of the most dreaded responsibilities of a case manager is having to issue a letter of non-coverage to a patient or their family. It’s the moment when the care team determines that the patient no longer meets medical necessity...
The Case for Simplicity: How Letting Go Can Lighten Your Load (and Your Mind) 

The Case for Simplicity: How Letting Go Can Lighten Your Load (and Your Mind) 

by kcastady@parthenonmgmt.com | Sep 4, 2025 | Blog, Perspectives

By Janet Coulter, MSN, MS, RN, CCM, FCM Professional case managers know a thing or two about juggling responsibilities. Our day usually includes trying to balance documentation, patient coordination, compliance demands, and what feels like a never-ending stream of...
Case Managers Belong in Research: Here’s Why (and How) 

Case Managers Belong in Research: Here’s Why (and How) 

by kcastady@parthenonmgmt.com | Aug 25, 2025 | Blog, Case Management

By Dr. Colleen Morley, DNP, RN, CCM, CMAC, CMGT-BC, CMCN, ACM-RN, FCM, FAACM  When we think of research, many of us picture academics in lab coats or clinicians running randomized trials. We don’t always see ourselves—case managers—reflected in that image. But here’s...
The Power of 1%: Redefining Excellence in Case Management

The Power of 1%: Redefining Excellence in Case Management

by kcastady@parthenonmgmt.com | Aug 4, 2025 | Blog, Case Management

By Janet Coulter, MSN, MS, RN, CCM, FCM   In the world of professional case management, we are often encouraged to focus on outcomes such as improved patient satisfaction, reduced hospital readmissions, shortened lengths of stay, and seamless transitions of care. Case...
Bridging the Generational Divide in Case Management 

Bridging the Generational Divide in Case Management 

by kcastady@parthenonmgmt.com | Jul 17, 2025 | Blog, Professional Development

By Janet Coulter, MSN, MS, RN, CCM, FCM   How well do you really know the different generations you serve?  As a professional case manager, chances are you have worked with every generation from the Silent Generation to Gen Z. You may have interacted with all...
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