Registration & Information Here Quarterly New Member Town Hall! CMSA's quarterly New Member Town Hall aims to connect new members to peers & existing members, help inform about opportunities CMSA provides, and assist with navigating CMSA's resources. August's Town Hall will welcome new members who joined before August 12th, 2026! When: Wednesday, August 12, 2026  Time: 5 - 6 p.m. ET Cost: Free to Members

Register Here! CMSNE (1.25 CE) - Management of Workplace Bullying in Healthcare: Tactical and Ethical Guidance for Professional Case Management - Webinar 1.25 RN, SW, CCM ethics credits pending FEE: $15 CMSNE Member $20 CMSA Member $30 Non-Member Join CMSNE for an insightful presentation that explores the latest manifestations of bullying, and their impact on patients, plus the workforce. Strategies and resources to proactively address these situations will be presented, along with emerging legal and regulatory landscape. Engage in this powerful session to provide the professional workforce tactical and ethical guidance on how to master this industry disruptor. Behavioral learning objectives: 1. Define the recent incidence, scope, and organizational impact of bullying for the healthcare workplace 2. Identify ethical implications for interprofessional practice 3. Apply knowledge on quality monitoring systems to mitigate incivility in the health care workplace. 4. Identify relevant legislation, professional initiatives, and established standards of practice for case management. Speaker: Dr. Ellen Fink-Samnick, DBH, MSW, LCSW, ACSW, CCM, CCTP, CRP, FCM  

Register Here! Compassionate Communication with Patients and Families in Crisis 1 hr RN, SW, and CCM FEE: Members: $0 Non-Members: $40 Abstract: Working with patients and their families in healthcare often means supporting individuals during times of crisis. These situations may present in many ways, including expressions of anger, refusal to participate in care, unrealistic expectations, repeated questioning, or resistance to discharge planning. For case managers and social workers, recognizing the underlying causes of these behaviors is essential to effectively addressing the crisis and helping patients move forward. Empathy, active listening, and collaborative problem-solving are critical skills for successfully navigating these challenging situations. Case managers are uniquely positioned to partner with patients, families, and the interdisciplinary care team to identify strengths, address barriers, and develop effective, patient-centered solutions. This presentation will explore why patients and families experience healthcare-related crises, the impact of health-related social needs (HRSNs) on these situations, common behavioral responses seen in healthcare settings, and proactive strategies case managers can use to promote positive outcomes. Interactive case studies and audience participation will be used to illustrate best practices and practical approaches that attendees can apply in their own practice. Objectives: Describe why our patients and families are in […]