Register Here! Compassionate Communication with Patients and Families in Crisis 1 hr RN, SW, and CCM FEE: Members: $0 Non-Members: $40 Abstract: Working with patients and their families in healthcare often means supporting individuals during times of crisis. These situations may present in many ways, including expressions of anger, refusal to participate in care, unrealistic expectations, repeated questioning, or resistance to discharge planning. For case managers and social workers, recognizing the underlying causes of these behaviors is essential to effectively addressing the crisis and helping patients move forward. Empathy, active listening, and collaborative problem-solving are critical skills for successfully navigating these challenging situations. Case managers are uniquely positioned to partner with patients, families, and the interdisciplinary care team to identify strengths, address barriers, and develop effective, patient-centered solutions. This presentation will explore why patients and families experience healthcare-related crises, the impact of health-related social needs (HRSNs) on these situations, common behavioral responses seen in healthcare settings, and proactive strategies case managers can use to promote positive outcomes. Interactive case studies and audience participation will be used to illustrate best practices and practical approaches that attendees can apply in their own practice. Objectives: Describe why our patients and families are in […]

Register Here! Behavioral Health Special Interest Group Networking Session The Behavioral Health Special Interest Group is a collaborative community within CMSA dedicated to advancing knowledge and practice in mental health and substance use case management. Case managers working in behavioral health often navigate complex systems of care, coordinate across multiple providers, and support individuals and families facing unique challenges. This SIG provides a space to exchange expertise, explore evidence-based approaches, and share real-world solutions for integrating behavioral health into whole-person care. Tuesday, August 18th, 2026 | 2 p.m. ET Cost: Free to Members

Register Here! CMSA Southeast Coalition Webinar Hosted by CMSA Houston/Gulf Coast - The Invisible Patient 1 RN, SW, CCM pending Tuesday, August 18 5:30 p.m. - 7 p.m. CT FEE: FREE for CMSA Members $15 Non-members Speaker: Dr. Raven Watson, PhD

Register Here! CMSA Sacramento Education Virtual Meeting - What Case Managers Need to Know About Medicare, Healthcare Costs, and Coverage Changes FREE WEBINAR Wednesday, August 19, 2026 5 - 6:30 p.m. PT | 7 - 8:30 p.m. CT | 8 - 9:30 p.m. ET The Medicare landscape is changing rapidly. New legislation, prescription drug reforms, rising healthcare costs, and evolving Medicare Advantage plans are creating new challenges and opportunities for beneficiaries. This session will provide an overview of the most significant Medicare developments affecting older adults today, including changes resulting from the Inflation Reduction Act, shifts in Medicare Advantage benefits, prescription drug affordability initiatives, and other emerging healthcare trends. Participants will leave with a clearer understanding of the issues impacting Medicare beneficiaries and the resources available to help them navigate an increasingly complex healthcare system. Learning Objectives: Review significant Medicare and healthcare policy changes affecting beneficiaries in 2026. Understand how prescription drug reforms and Medicare Advantage changes may impact beneficiary costs and coverage. Recognize common Medicare-related challenges faced by older adults and their families. Identify educational resources and strategies that support informed Medicare decision-making. Touchpoints: Patient advocacy Access to care Healthcare system complexity Medicare barriers and navigation challenges Impact of […]

Register Here! Join us for the August 2026 International Special Interest Group Networking Session! CMSA's International SIG Advisory Panel will lead an interactive discussion about case management across the international spectrum of healthcare settings. Thursday, August 20th, 2026 9a Pacific | 10a Mountain | 11a Central | 12p Eastern This event is open to members and non-members! If you would like to join CMSA, please visit https://cmsa.org/membership/to learn more! For questions, contact Ashton Roach, aroach@parthenonmgmt.com