REGISTER HERE!   Join us for the upcoming webinar Collaboration in Action: Winning Strategies for CM & UM Teams. 1 CE - RN, CCM, CDMS, CNLCP Effective utilization management is a cornerstone of modern healthcare, serving as a key strategy to balance high-quality patient care with the imperative to control rising costs. By systematically evaluating the medical necessity, appropriateness, and efficiency of care, utilization management ensures that patients receive the right care, at the right time, in the right place. When leadership implements this tool effectively, these practices improve care coordination, reduce unnecessary services, and promote evidence-based treatment pathways. The result can be a healthcare delivery system that supports better clinical outcomes, enhances patient satisfaction, and reduces avoidable expenditures. Utilization Management is a function of case management practice that serves not only as a cost-containment tool but also as a driver of improved patient-centered care, providing a model for transitions of care within the healthcare system. Objectives: 1. Differentiate between case management and utilization management roles. 2. Identify key effective leadership tools to improve the utilization management processes. 3. Demonstrate the latest utilization management knowledge and strategies. Presenters: - Dr. Ronald Hirsch, MD, FACP, CHCQM, Vice President of the Regulations and Education […]

REGISTER HERE!   Join us for the October 2025 CMSA Board of Directors General Session Meeting! CMSA's Board of Directors will lead the meeting. Active CMSA members are able to attend and observe. Thursday, October 30th, 2025 11 a.m. Pacific | 12 p.m. Mountain | 1 p.m. Central | 2 p.m. Eastern This is a CMSA Member Only event. If you would like to join CMSA, please visit https://cmsa.org/membership to learn more! For questions, contact Ashton Roach, aroach@parthenonmgmt.com

Virtual Event | Saturday, November 1, 2025 Earn up to 7.5 CEs | Live or On-Demand Access Available CMSA is proud to present the 2025 Military/VA/DoD/DHA (MVD) Day virtually, making this enriching event more accessible than ever to case managers in the Military, VA, DoD, and DHA communities. Whether you're facing travel restrictions or scheduling challenges, this virtual format ensures you won’t miss the opportunity to connect, learn, and grow. This year’s theme, “Case Management: Collaboration Creates Innovation,” highlights the power of partnership in driving creative, impactful solutions across healthcare systems that serve military and veteran populations.

REGISTER HERE   Hosted by Hudson Valley CMSA Objectives: Review circumcision’s roots in American medicine from 19th century Victorian times to the present, and the procedure’s ongoing promotion despite it being considered “non-therapeutic” by U.S. and international medical organizations. Describe long term psychological and sexual consequences of amputating the male foreskin, including personal accounts from men and their female partners. Discuss the ethical dilemmas that confront medical and nursing professionals asked to participate in non-therapeutic genital surgeries to which the patient cannot consent. Speaker: Georganne Chapin served for 25 years as CEO of Hudson Health Plan, a nonprofit Medicaid managed care insurer in New York’s Hudson Valley; founded the Hudson Center for Health Equity and Quality—a tech company she still leads—and in 2008, co-founded Intact America, an organization dedicated to ending the unethical genital cutting of all children. In 2024, she published This Penis Business: A Social Activist’s Memoir, winning a Book Excellence Award in the health category. In the book, Chapin describes her unusual upbringing and early awareness of circumcision due to a serious complication suffered by her younger brother. Chapin holds a BA in anthropology from Barnard College, an MA in sociomedical sciences from Columbia University, and a […]

REGISTER HERE   Join the CMSA Mid-Atlantic Chapter for their 5th annual conference on November 8th, 2025 from 9 a.m. to 2 p.m. EST. CE Credits: 4 hours RN, CCM Cost: CMSA Members - $15 Non-members - $25

Register Here!   Join us for a presentation on Who We Are, Why It Matters: Strengthening Professional Identity in Case Management! 1 hour RN and CCM credits Description: Professional identity (PI) is the cornerstone of effective case management practice, shaping how professionals perceive their roles, collaborate across teams, and advocate for patients. This webinar explores the evolving concept of PI in case management by drawing on key literature, international perspectives, and original survey findings. Participants will gain insight into the internal and external factors influencing PI, challenges to its formation, and evidence-based strategies for strengthening professional identity across disciplines and settings. The session emphasizes the role of education, mentorship, leadership development, and professional societies in advancing PI, while providing practical recommendations for integrating PI into daily practice to improve resilience, care coordination, and patient outcomes. Objectives: Define professional identity within the context of case management and explain its significance for practice and patient outcomes. Analyze literature and survey findings on factors that shape and challenge PI among case managers. Apply practical strategies—including mentorship, leadership pathways, and interprofessional collaboration—to strengthen PI in their own professional settings. Presenters: Dr. Colleen Morley, DNP, RN, CCM, CMAC, CMCN, CMGT BC, ACM-RN, IQCI, FCM, FAACM Dr. Lisa Parker-Williams, DNP, MBA, […]

Register here!   Join us for a presentation on Everyday Empowerment: Community Coaching for Successful Transitions. 1 hr RN and CCM As the pace of population aging accelerates, the nursing home sector faces an access to care crisis. Limited admissions and downsizing have left many older adults without the necessary care and placement, while current residents risk displacement (American Health Care Association, 2023). This issue is compounded by the increasing demand for long-term care services. One solution is the federal Money Follows the Person (MFP) program, which helps states rebalance their long-term care systems by transitioning individuals with long-term illnesses or disabilities from institutions back into the community. Successful and sustained transitions depend on factors such as planning, coordination, housing availability, and access to home and community-based services (Colello, 2021). However, a significant gap identified is the lack of resources for integrating into everyday community life. Individuals often struggle with daily tasks previously managed in institutional settings, such as getting a haircut, finding a church, or mailing a letter. The Community Coaching service line pilot program seeks to bridge this gap. The Community Coach is a role designed to augment services delivered by home and community-based case managers. Together, the Community […]

REGISTER HERE   3 Contact Hours BRN - CEP 14032 CCM - Activity Code Pending Approval Code - Pending Provider approved by the California Board of Registered Nursing, Provider #CEP14032 for 3 contact hours. Tickets   $0.00 Member Registration $40.00 Non-Member Registration

REGISTER HERE! Join us for the November 2025 International Special Interest Group networking session! CMSA's International SIG Advisory Panel will lead an interactive discussion about case management across the international spectrum of healthcare settings. Thursday, November 20th, 2025 9a Pacific | 10a Mountain | 11a Central | 12p Eastern This event is open to members and non-members! If you would like to join CMSA, please visit https://cmsa.org/membership/to learn more! For questions, contact Ashton Roach, aroach@parthenonmgmt.com

REGISTER HERE   IN PERSON - Tuesday Dec 2nd 5:15 PM - 8:30 PM Sam's of Gedney Way, White Plains, NY Networking, Holiday Dinner, Raffles, CEU 1.25 RN, CCM, NYS SW Patient-Family-Centered Care Across the Continuum - Meet the interdisciplinary team! Speakers: Vicki Schuppe, PT, DPT, CHT, OCS Anthony Russo, RRT Wendell Miller, LMSW, CBIST, PTA Lauren Mehne Thomas McDonald, LNHA, MPH, CDP, CTRS Laura Anderson Messina, MS, CCC-SLP, CBIS HVCMSA Member = $10 HVCMSA Member and 1 colleague = $10 (write guest name and their email in text field Non-Member Early Bird through 11/15 = $20 Non-Member after 11/15 = $35

Register here!   Join us for a presentation on From Nursing to Case Management: Adapting a Proven Scale to Understand and Improve the Case Manager Experience. 1 hr RN and CCM The Practice Environment Scale of the Nursing Work Index (PES-NWI) has been widely used for more than two decades to study the nursing work environment. Professional case managers specialize in care coordination to meet the clinical and financial goals of medically and socially complex patient populations across the continuum of care. Despite its importance, there is limited research on the case management practice environment, underscoring the need for a valid and reliable instrument to assess this concept. This study aims to adapt the PES-NWI to the context of hospital case management. Following expert panel feedback, the instrument was adapted for use in hospital case management (Practice Environment Scale for Hospital Case Management). A convenience sample was recruited via social media and professional networks, yielding 160 hospital case managers working across the United States. Psychometric evaluation of the adapted instrument included assessments of validity (content validity via expert panel review, known-groups validity, and factor analysis) and reliability (Cronbach’s alpha and item-total correlations). Hospital case management participants worked across 34 states […]

REGISTER HERE! The CMSA Military/VA/DoD Special Interest Group (MVD SIG) provides a dedicated platform for case managers within the military, VA, and Department of Defense sectors, facilitating collaboration and knowledge-sharing on critical topics relevant to this specialized area of case management. Through quarterly networking sessions, participants engage in discussions about sector-specific processes, standards, training methodologies, and practical tips garnered from experienced case managers within the military, VA, and DoD.

Registration & Information here 4:00 p.m. - 5:30 p.m. PT| 5:00 p.m. - 6:30 p.m. MT | 6:00 p.m. - 7:30 p.m. CT | 7:00 p.m. - 8:30 p.m. ET About the Event In honor of National Slavery and Human Trafficking Prevention Month, this session equips healthcare providers with essential knowledge to recognize and respond to human trafficking in clinical settings. With millions of victims worldwide and most interacting with healthcare during their exploitation, providers play a critical role in identification and safe intervention. Through real case examples, current data, and a review of key legal and ethical responsibilities, attendees will learn the indicators of trafficking, barriers to self-disclosure, and practical, trauma-informed strategies for supporting victims. This session empowers participants to take meaningful action, strengthen reporting pathways, and uphold the healthcare system’s responsibility in the fight against trafficking. Presenter: Colleen Morley DNP, RN, CCM, CMAC, CMGT-BC, CMCN, ACM-RN, FCM, FAACM is presenter. Past CMSA president. She is active with the Chicago Chapter of CMSA. She is the Associate CCO Officer, Care Continuum for University of Illinois Health System. She has been a RN 26 yrs and CCM yrs. Writer of 3 books. Price: $0 Members | $15 Non-Members

Register Here! 1 hour RN, CCM Left Ventricular Assist Devices (LVADs) have transformed the treatment landscape for patients with advanced heart failure, serving as both a bridge to transplant and a destination therapy. This webinar provides case managers with an in-depth overview of LVAD purpose, types, associated risks, and clinical benefits. Attendees will gain practical strategies to enhance patient support, address common concerns, and empower individuals to make informed choices regarding LVAD therapy. Designed for medical case managers working in transplant, med/surgical, and cardiac settings, this session will strengthen knowledge and confidence in managing patients along the LVAD care continuum. Objectives: 1. Explain the purpose, types, risks, and benefits of LVAD therapy in patients with advanced heart failure. 2. Apply best practices to support patients and families considering or living with an LVAD. 3. Conduct informed decision-making by integrating LVAD knowledge into patient education and care planning. Fee: Free to members | $40 for nonmembers Presenter: Lauren Thomas, MSN, RN, CCM | Transplant Case Manager

Join us for the January 2026 Public Policy Special Interest Group networking session! Register here! CMSA's Public Policy SIG Advisory Panel will lead an interactive discussion. Thursday, January 15th, 2026 10 a.m. PT | 11 a.m. MT | 12 p.m. CT | 1 p.m. ET This is a CMSA Member Only event. If you would like to join CMSA, please visit https://cmsa.org/membership/to learn more! For questions, contact Ashton Roach, aroach@parthenonmgmt.com

Join us for the January 2026 Rural Special Interest Group networking session! Register here! CMSA's Rural SIG Advisory Panel will lead an interactive discussion. Topics will be chosen based on responses to the Rural SIG Survey sent to CMSA membership. Monday, January 26th, 2026 2 p.m. PT | 3 p.m. MT | 4 p.m. CT | 5 p.m. ET This is a CMSA Member Only event. If you would like to join CMSA, please visit https://cmsa.org/membership/to learn more! For questions, contact Ashton Roach, aroach@parthenonmgmt.com

Information & Registration Here The CMSA SE Education Coalition cordially invites you to join us at the January 2026 Educational Webinar: The Ethical Use of Artificial Intelligence in Healthcare: Integrating Case Management, Utilization Review, and Human Collaboration Networking 6:00 p.m. - 6:30 p.m. ET - Presentation 6:30 p.m. - 7:30 p.m. ET Artificial intelligence (AI) offers significant potential to enhance efficiency, accuracy, and personalization across healthcare, particularly within case management (CM) and utilization review (UR). However, realizing these benefits requires a strong ethical foundation that ensures AI supports healthcare professionals. Ethical AI integration depends on core principles such as transparency, fairness, accountability, and equity. This includes using representative, bias-mitigated datasets; ensuring algorithmic explainability; protecting patient privacy, consent, and autonomy; and establishing robust oversight and regulatory structures. Within human-in-the-loop models, clinicians and case managers can leverage AI for tasks such as data processing, chart review, predictive modeling, and denial management while maintaining ultimate authority and clinical judgment. Thoughtfully designed AI systems can identify care gaps, support targeted interventions, and advance equitable care; without proper safeguards, they risk reinforcing disparities or undermining person-centered values. As AI continues to evolve, interdisciplinary collaboration, continuous monitoring, and adaptive ethical frameworks remain essential for responsible adoption. Attendees will leave this session with a clear understanding of the ethical considerations necessary for safe and effective AI use in CM and […]

Register here! Monthly Office Hours for Members Join us each month for an open, informal space designed just for CMSA members to connect, ask questions, and get real-time support. Office Hours are an opportunity to engage with CMSA staff and community members to help you get the most from your membership. Bring your questions, share your experiences, or simply listen in. When: Wednesday, January 28th, 2026 | 1 - 2 p.m. ET Fee: $0

REGISTER HERE! Join us for the January 28th CMSA Board of Directors General Session Meeting! CMSA's Board of Directors will lead the meeting. Active CMSA members are able to attend and observe. Wednesday, January 28, 2026 11 a.m. Pacific | 12 p.m. Mountain | 1 p.m. Central | 2 p.m. Eastern This is a CMSA Member Only event. If you would like to join CMSA, please visit https://cmsa.org/membership to learn more! For questions, contact Ashton Roach, aroach@parthenonmgmt.com

Registration & Information Here Title: Reviving and Thriving: Reunite Your Chapters Success About: Get ready for an energizing, real-world presentation designed to spark momentum and breathe new life into your chapter. This presentation tells the story of how your chapter is moving from uncertainty to renewed purpose. Leaders have stepped up. Fresh strategies and a renewed focus are being developed. The spark has been reignited. Energy has returned. Engagement is growing. You will want to be a part of this! Come ready to be inspired and recharged. Fee: Free to CMSA members | $15 for CMSA non-members Presenter: Janet Coulter MSN, MS, RN, CCM, FCM

REGISTER HERE! 1 hour RN, SW, & CCM Skin cancer is the most common cancer in the United States, yet it is also one of the most preventable when early recognition and education are prioritized. Although Skin Cancer Awareness Month occurs in May, nurses and social workers are uniquely positioned to begin these vital conversations now—supporting patients with timely guidance, evidence-based resources, and practical tools for prevention. This webinar provides an early “Spotlight on Skin Health” designed to help care teams strengthen their role in skin cancer education, address misconceptions, and promote proactive behaviors across diverse patient populations. Participants will learn to identify common and high-risk presentations, understand prevention strategies, and communicate key messages that empower patients to take ownership of their skin health year-round. Through a blend of clinical insights and patient-centered approaches, attendees will leave equipped to share meaningful guidance, encourage screening, and connect individuals with diverse skin types to the appropriate dermatologic care before peak awareness activities begin in May. Objectives: Recognize early signs and common presentations of basal cell carcinoma, squamous cell carcinoma, and melanoma—including risk factors and patterns across diverse skin types. Apply evidence-based strategies to educate patients on preventing skin cancer through sun protection, […]

REGISTER HERE! The Behavioral Health Special Interest Group is a collaborative community within CMSA dedicated to advancing knowledge and practice in mental health and substance use case management. Case managers working in behavioral health often navigate complex systems of care, coordinate across multiple providers, and support individuals and families facing unique challenges. This SIG provides a space to exchange expertise, explore evidence-based approaches, and share real-world solutions for integrating behavioral health into whole-person care.

Registration & Information Here Managing Emotional Dynamics: Transference and Countertransference in Case Management This interactive training explores the often-unseen emotional dynamics that influence relationships between patients, families, and case managers. Focusing on transference—patients’ unconscious feelings, expectations, or past experiences projected onto providers—and countertransference—the emotional responses these interactions may evoke in clinicians—participants will gain insight into how emotions can shape communication, decision-making, and care outcomes. The webinar emphasizes practical awareness-building, helping case managers recognize emotional cues early, respond intentionally, and avoid common pitfalls that can lead to boundary challenges or burnout. Through realistic healthcare scenarios, reflection, and actionable strategies, participants will strengthen their ability to manage complex emotions, foster trust, and support effective collaboration while maintaining professionalism and compassion in everyday case management practice. Objectives: 1. Define transference and countertransference in the context of patient and family interactions. 2. Identify common signs of transference and countertransference in clinical encounters. 3. Apply strategies to manage personal reactions, maintain professional boundaries, and promote effective patient advocacy. Presenter: Dr. Geovanni Vazquez, Ph.D., LCSW, LMHC, LADC-I, CCM 1CE - RN, CCM, & SW Cost: $0 Members | $40 Non-Members    

Registration & Information Here 7:30 a.m. - 11:30 a.m. PT | 8:30 a.m. - 12:30 p.m. MT | 9:30 a.m. - 1:30 p.m. CT | 10:30 a.m. - 2:30 p.m. ET Topic 1 Case Management Ethics: Navigating Challenges with a Steady Moral Compass (1 CCM Ethics) In an era marked by evolving healthcare policies and heightened political polarization, professional case managers must anchor their practice in ethical principles to ensure quality, equitable care for all clients. This presentation explores the ethical foundations of case management, focusing on the CCMC Code of Professional Conduct and CMSA Standards of Practice. The five core ethical principles of autonomy, beneficence, fidelity, justice, and nonmaleficence will provide a basis from which attendees will examine contemporary dilemmas arising from changes in legislation, health coverage, and immigration enforcement, and learn how these challenges intensify ethical pressures in daily practice. Through case scenarios and discussion, attendees will gain insights into applying ethical principles to real-world situations, such as advocating for patient autonomy, ensuring justice in care delivery, and upholding fidelity despite resource constraints. The presentation also highlights the importance of acknowledging personal biases, mitigating disparities, and fostering inclusive, trauma-informed care environments. Case managers’ unique position as ethical leaders […]

Registration information can be found HERE! The CMSA International Special Interest Group (ISIG) offers a valuable platform for case managers worldwide, fostering collaboration and knowledge-sharing on diverse topics relevant to international case management. Through quarterly networking sessions, participants engage in discussions about country-specific processes, standards, training methodologies, and practical tips garnered from case managers globally. This inclusive forum welcomes all case managers, regardless of CMSA membership status, serving as a helpful resource for troubleshooting challenges, building community connections, and staying updated on industry trends. Whether navigating differences in healthcare systems or seeking insights into best practices, this SIG provides a supportive environment for professional growth and exchange of ideas in the global case management landscape.