Publications
CMSA is committed to providing information and education through publications and online outlets devoted to both evidence-based science and career development. All members have access to the following publications as a benefit of membership.
Publications
At the Case Management Society of America (CMSA), we are dedicated to advancing the practice of case management through evidence-based guidance, thought leadership, and advocacy. The resources below serve as essential resources for case managers, healthcare professionals, and organizations striving to improve patient care and outcomes. Additionally, our fact sheets offer accessible overviews of how case management can enhance healthcare experiences and system-wide efficiency. Explore our collection to stay informed and empowered with the latest in case management practices and standards.
Position Papers & Reports
Advancing Chronic Care with Effective, Scalable Solutions (ACCESS Model)
Released June 2026
This paper highlights the critical role of professional case managers (PCMs) in supporting the CMS ACCESS Model through technology-enabled, person-centered chronic care management. It outlines how case management expertise in care coordination, patient advocacy, behavioral health integration, and addressing social drivers of health helps improve outcomes, advance health equity, and reduce avoidable utilization.
The paper aims to inform CMSA members, PCMs, and healthcare leaders about the ACCESS Model and the value of professional case management, providing practical guidance for implementation, technology integration, workforce readiness, and evaluation to achieve better patient and organizational outcomes.
Promoting Successful Outcomes in Making Care Primary: The Role and Value of Case Management
This paper emphasizes the importance of case management and professional case managers (PCMs) in improving care coordination and patient outcomes within primary care settings, in line with the CMS Making Care Primary (MCP) Model. It outlines effective case management practices, PCMs' roles in managing chronic conditions and social determinants of health, and the application of CMSA's standards of practice-all in primary care settings.
The paper aims to inform CMSA members, PCMs, and healthcare professionals about the MCP Model and the benefits of case management, providing evidence-based strategies for implementation. It also serves as a guide for enhancing primary care case management practices to achieve better patient and organizational outcomes.
Communicating Your Value: The Case Manager's Guide
As the complexity of healthcare systems grows, the ability to effectively navigate and coordinate care has become increasingly important. Case management is critical in ensuring the optimal delivery of services and support to patients. However, many case managers find it difficult to articulate and advocate the true value they bring to the healthcare industry as a whole and to their patients/clients. Recognizing that this issue needed to be addressed, the Case Management Society of America and The Center for Case Management have joined forces to create a position paper that begins to address this complex issue.
Case Management Salary and Trends Report-2024
CMSA and CMI are proud to present the 2024 Case Management Salary and Trends Report, a joint effort highlighting key insights into the profession. The findings reveal strong earning potential, rising salaries, and high job satisfaction, underscoring the value of experience, advanced roles, and professional certification in career advancement.
Case Studies
UCI Health Discharge Standardization: A Multidisciplinary Approach
This case study focuses on health discharge standardization through a multidisciplinary approach. It represents a meaningful step forward in how we share the impact and value of case management in real-world settings.
Fact Sheets
Case Management At-A-Glance Fact Sheet
Learn how case management can improve your healthcare experience with our informative fact sheet. This resource is designed for patients, families, and caregivers to understand how case managers can guide you to better health outcomes and a smoother healthcare journey. Download the fact sheet today to see how case management can make a positive difference in your care.
Impact of Case Management on the Healthcare System Fact Sheet
Discover the impact of case management on the healthcare system with our comprehensive new fact sheet. Designed specifically for healthcare professionals, this resource delves into how case management enhances patient outcomes, reduces costs, and more. Download the fact sheet today to gain valuable insights for leveraging case management.
DEIB Resources
CMSA Position Statement on Diversity, Equity, Inclusion & Belonging
The Case Management Society of America (CMSA) is committed to amplifying the critical importance of diversity, equity, inclusion and belonging (DEIB) for its members, the professional case management workforce, and the patients and families we serve. We advocate these seminal values in all of our initiatives with oversight by the CMSA DEIB Committee and CMSA Board of Directors.
CMSA DEIB FAQ
The DEIB FAQs clarify CMSA’s continued commitment to diversity, equity, inclusion, belonging, and health equity in the practice of case management. In response to recent policy shifts, these FAQs explain why CMSA upholds these principles as essential to providing equitable, client-centered care and eliminating health disparities.
CMSA DEIB Workforce Development Pillar Guidelines
The DEIB Workforce Roadmap is a practical guide developed by CMSA to help healthcare organizations create more inclusive and equitable workplaces. Built around four key pillars —Talent Acquisition, Workforce Composition, Career Development, and Learning and Development —the roadmap offers actionable strategies to integrate DEIB principles throughout the employee lifecycle. It is designed to complement existing laws, professional standards, and organizational policies.
The Official CMSA DEIB Toolkit
This toolkit highlights CMSA's commitment to advancing diversity, equity, inclusion, and belonging (DEIB) across the case management profession and healthcare community. Built on the pillars of Evidence-Based Practice, Holistic Care, and Workforce Development and Public Policy, it provides guidance for fostering inclusive environments, promoting equitable care, and supporting professional growth.
The toolkit serves as a resource for creating cultures of belonging, strengthening workforce development, and advancing organizational excellence through transparency, consistency, and inclusive practices.