Register here!   Join us for a presentation on From Nursing to Case Management: Adapting a Proven Scale to Understand and Improve the Case Manager Experience. 1 hr RN and CCM The Practice Environment Scale of the Nursing Work Index (PES-NWI) has been widely used for more than two decades to study the nursing work environment. Professional case managers specialize in care coordination to meet the clinical and financial goals of medically and socially complex patient populations across the continuum of care. Despite its importance, there is limited research on the case management practice environment, underscoring the need for a valid and reliable instrument to assess this concept. This study aims to adapt the PES-NWI to the context of hospital case management. Following expert panel feedback, the instrument was adapted for use in hospital case management (Practice Environment Scale for Hospital Case Management). A convenience sample was recruited via social media and professional networks, yielding 160 hospital case managers working across the United States. Psychometric evaluation of the adapted instrument included assessments of validity (content validity via expert panel review, known-groups validity, and factor analysis) and reliability (Cronbach’s alpha and item-total correlations). Hospital case management participants worked across 34 states […]

REGISTER HERE! The CMSA Military/VA/DoD Special Interest Group (MVD SIG) provides a dedicated platform for case managers within the military, VA, and Department of Defense sectors, facilitating collaboration and knowledge-sharing on critical topics relevant to this specialized area of case management. Through quarterly networking sessions, participants engage in discussions about sector-specific processes, standards, training methodologies, and practical tips garnered from experienced case managers within the military, VA, and DoD.

Registration & Information here 4:00 p.m. - 5:30 p.m. PT| 5:00 p.m. - 6:30 p.m. MT | 6:00 p.m. - 7:30 p.m. CT | 7:00 p.m. - 8:30 p.m. ET About the Event In honor of National Slavery and Human Trafficking Prevention Month, this session equips healthcare providers with essential knowledge to recognize and respond to human trafficking in clinical settings. With millions of victims worldwide and most interacting with healthcare during their exploitation, providers play a critical role in identification and safe intervention. Through real case examples, current data, and a review of key legal and ethical responsibilities, attendees will learn the indicators of trafficking, barriers to self-disclosure, and practical, trauma-informed strategies for supporting victims. This session empowers participants to take meaningful action, strengthen reporting pathways, and uphold the healthcare system’s responsibility in the fight against trafficking. Presenter: Colleen Morley DNP, RN, CCM, CMAC, CMGT-BC, CMCN, ACM-RN, FCM, FAACM is presenter. Past CMSA president. She is active with the Chicago Chapter of CMSA. She is the Associate CCO Officer, Care Continuum for University of Illinois Health System. She has been a RN 26 yrs and CCM yrs. Writer of 3 books. Price: $0 Members | $15 Non-Members

Register Here! 1 hour RN, CCM Left Ventricular Assist Devices (LVADs) have transformed the treatment landscape for patients with advanced heart failure, serving as both a bridge to transplant and a destination therapy. This webinar provides case managers with an in-depth overview of LVAD purpose, types, associated risks, and clinical benefits. Attendees will gain practical strategies to enhance patient support, address common concerns, and empower individuals to make informed choices regarding LVAD therapy. Designed for medical case managers working in transplant, med/surgical, and cardiac settings, this session will strengthen knowledge and confidence in managing patients along the LVAD care continuum. Objectives: 1. Explain the purpose, types, risks, and benefits of LVAD therapy in patients with advanced heart failure. 2. Apply best practices to support patients and families considering or living with an LVAD. 3. Conduct informed decision-making by integrating LVAD knowledge into patient education and care planning. Fee: Free to members | $40 for nonmembers Presenter: Lauren Thomas, MSN, RN, CCM | Transplant Case Manager

Join us for the January 2026 Public Policy Special Interest Group networking session! Register here! CMSA's Public Policy SIG Advisory Panel will lead an interactive discussion. Thursday, January 15th, 2026 10 a.m. PT | 11 a.m. MT | 12 p.m. CT | 1 p.m. ET This is a CMSA Member Only event. If you would like to join CMSA, please visit https://cmsa.org/membership/to learn more! For questions, contact Ashton Roach, aroach@parthenonmgmt.com

Join us for the January 2026 Rural Special Interest Group networking session! Register here! CMSA's Rural SIG Advisory Panel will lead an interactive discussion. Topics will be chosen based on responses to the Rural SIG Survey sent to CMSA membership. Monday, January 26th, 2026 2 p.m. PT | 3 p.m. MT | 4 p.m. CT | 5 p.m. ET This is a CMSA Member Only event. If you would like to join CMSA, please visit https://cmsa.org/membership/to learn more! For questions, contact Ashton Roach, aroach@parthenonmgmt.com

Information & Registration Here The CMSA SE Education Coalition cordially invites you to join us at the January 2026 Educational Webinar: The Ethical Use of Artificial Intelligence in Healthcare: Integrating Case Management, Utilization Review, and Human Collaboration Networking 6:00 p.m. - 6:30 p.m. ET - Presentation 6:30 p.m. - 7:30 p.m. ET Artificial intelligence (AI) offers significant potential to enhance efficiency, accuracy, and personalization across healthcare, particularly within case management (CM) and utilization review (UR). However, realizing these benefits requires a strong ethical foundation that ensures AI supports healthcare professionals. Ethical AI integration depends on core principles such as transparency, fairness, accountability, and equity. This includes using representative, bias-mitigated datasets; ensuring algorithmic explainability; protecting patient privacy, consent, and autonomy; and establishing robust oversight and regulatory structures. Within human-in-the-loop models, clinicians and case managers can leverage AI for tasks such as data processing, chart review, predictive modeling, and denial management while maintaining ultimate authority and clinical judgment. Thoughtfully designed AI systems can identify care gaps, support targeted interventions, and advance equitable care; without proper safeguards, they risk reinforcing disparities or undermining person-centered values. As AI continues to evolve, interdisciplinary collaboration, continuous monitoring, and adaptive ethical frameworks remain essential for responsible adoption. Attendees will leave this session with a clear understanding of the ethical considerations necessary for safe and effective AI use in CM and […]

Register here! Monthly Office Hours for Members Join us each month for an open, informal space designed just for CMSA members to connect, ask questions, and get real-time support. Office Hours are an opportunity to engage with CMSA staff and community members to help you get the most from your membership. Bring your questions, share your experiences, or simply listen in. When: Wednesday, January 28th, 2026 | 1 - 2 p.m. ET Fee: $0

REGISTER HERE! Join us for the January 28th CMSA Board of Directors General Session Meeting! CMSA's Board of Directors will lead the meeting. Active CMSA members are able to attend and observe. Wednesday, January 28, 2026 11 a.m. Pacific | 12 p.m. Mountain | 1 p.m. Central | 2 p.m. Eastern This is a CMSA Member Only event. If you would like to join CMSA, please visit https://cmsa.org/membership to learn more! For questions, contact Ashton Roach, aroach@parthenonmgmt.com

Registration & Information Here Title: Reviving and Thriving: Reunite Your Chapters Success About: Get ready for an energizing, real-world presentation designed to spark momentum and breathe new life into your chapter. This presentation tells the story of how your chapter is moving from uncertainty to renewed purpose. Leaders have stepped up. Fresh strategies and a renewed focus are being developed. The spark has been reignited. Energy has returned. Engagement is growing. You will want to be a part of this! Come ready to be inspired and recharged. Fee: Free to CMSA members | $15 for CMSA non-members Presenter: Janet Coulter MSN, MS, RN, CCM, FCM

REGISTER HERE! 1 hour RN, SW, & CCM Skin cancer is the most common cancer in the United States, yet it is also one of the most preventable when early recognition and education are prioritized. Although Skin Cancer Awareness Month occurs in May, nurses and social workers are uniquely positioned to begin these vital conversations now—supporting patients with timely guidance, evidence-based resources, and practical tools for prevention. This webinar provides an early “Spotlight on Skin Health” designed to help care teams strengthen their role in skin cancer education, address misconceptions, and promote proactive behaviors across diverse patient populations. Participants will learn to identify common and high-risk presentations, understand prevention strategies, and communicate key messages that empower patients to take ownership of their skin health year-round. Through a blend of clinical insights and patient-centered approaches, attendees will leave equipped to share meaningful guidance, encourage screening, and connect individuals with diverse skin types to the appropriate dermatologic care before peak awareness activities begin in May. Objectives: Recognize early signs and common presentations of basal cell carcinoma, squamous cell carcinoma, and melanoma—including risk factors and patterns across diverse skin types. Apply evidence-based strategies to educate patients on preventing skin cancer through sun protection, […]

REGISTER HERE! The Behavioral Health Special Interest Group is a collaborative community within CMSA dedicated to advancing knowledge and practice in mental health and substance use case management. Case managers working in behavioral health often navigate complex systems of care, coordinate across multiple providers, and support individuals and families facing unique challenges. This SIG provides a space to exchange expertise, explore evidence-based approaches, and share real-world solutions for integrating behavioral health into whole-person care.

Registration & Information Here Managing Emotional Dynamics: Transference and Countertransference in Case Management This interactive training explores the often-unseen emotional dynamics that influence relationships between patients, families, and case managers. Focusing on transference—patients’ unconscious feelings, expectations, or past experiences projected onto providers—and countertransference—the emotional responses these interactions may evoke in clinicians—participants will gain insight into how emotions can shape communication, decision-making, and care outcomes. The webinar emphasizes practical awareness-building, helping case managers recognize emotional cues early, respond intentionally, and avoid common pitfalls that can lead to boundary challenges or burnout. Through realistic healthcare scenarios, reflection, and actionable strategies, participants will strengthen their ability to manage complex emotions, foster trust, and support effective collaboration while maintaining professionalism and compassion in everyday case management practice. Objectives: 1. Define transference and countertransference in the context of patient and family interactions. 2. Identify common signs of transference and countertransference in clinical encounters. 3. Apply strategies to manage personal reactions, maintain professional boundaries, and promote effective patient advocacy. Presenter: Dr. Geovanni Vazquez, Ph.D., LCSW, LMHC, LADC-I, CCM 1CE - RN, CCM, & SW Cost: $0 Members | $40 Non-Members    

Registration & Information Here 7:30 a.m. - 11:30 a.m. PT | 8:30 a.m. - 12:30 p.m. MT | 9:30 a.m. - 1:30 p.m. CT | 10:30 a.m. - 2:30 p.m. ET Topic 1 Case Management Ethics: Navigating Challenges with a Steady Moral Compass (1 CCM Ethics) In an era marked by evolving healthcare policies and heightened political polarization, professional case managers must anchor their practice in ethical principles to ensure quality, equitable care for all clients. This presentation explores the ethical foundations of case management, focusing on the CCMC Code of Professional Conduct and CMSA Standards of Practice. The five core ethical principles of autonomy, beneficence, fidelity, justice, and nonmaleficence will provide a basis from which attendees will examine contemporary dilemmas arising from changes in legislation, health coverage, and immigration enforcement, and learn how these challenges intensify ethical pressures in daily practice. Through case scenarios and discussion, attendees will gain insights into applying ethical principles to real-world situations, such as advocating for patient autonomy, ensuring justice in care delivery, and upholding fidelity despite resource constraints. The presentation also highlights the importance of acknowledging personal biases, mitigating disparities, and fostering inclusive, trauma-informed care environments. Case managers’ unique position as ethical leaders […]

Registration information can be found HERE! The CMSA International Special Interest Group (ISIG) offers a valuable platform for case managers worldwide, fostering collaboration and knowledge-sharing on diverse topics relevant to international case management. Through quarterly networking sessions, participants engage in discussions about country-specific processes, standards, training methodologies, and practical tips garnered from case managers globally. This inclusive forum welcomes all case managers, regardless of CMSA membership status, serving as a helpful resource for troubleshooting challenges, building community connections, and staying updated on industry trends. Whether navigating differences in healthcare systems or seeking insights into best practices, this SIG provides a supportive environment for professional growth and exchange of ideas in the global case management landscape.  

Registration Information Here! Title: Hidden Clues, Smart Moves: Finding Obscure Answers to Tough Cases Description: Ever been completely stumped as a Case Manager - only to have that brilliant AHH HA moment when everything falls into place? Those breakthroughs can turn the toughest challenges into success stories. This inservice is designed to spotlight those light bulb moments and teach you how to think beyond the obvious for the best outcomes. Speaker: Paulette Raven, RN, MSN-Ed CCM Location:  Advance Wound Products                    2451 S. Buffalo Drive #100                    Las Vegas, NV 89117 Date:  Thursday, February 19, 2026 Time: 6-8 PM PST *Networking begins at 6:00 p.m. PST 1 CEU for RNs and Social Workers All are welcome!

Information Here Digital Health Tools: Improving Patient Outcomes Technology is changing how physical, occupational, speech, and other therapies are delivered in today’s broad healthcare system. Digital health tools enable patients and caregivers to engage more frequently with therapists, improving adherence to home exercise programs and overall accountability. By incorporating telehealth and Remote Therapy Monitoring into a patient’s care plan, therapists can ensure continuous support and engagement, leading to faster recovery times and better results. Research shows that patients who participate in digital health programs are more motivated to complete their exercises and remain committed to their rehabilitation, leading to better outcomes. In this webinar, we will look at: Define Therapeutic Remote Monitoring and its role in improving outcomes How case managers can help patients build functional independence How remote therapeutic monitoring improves outcomes and returns to the highest level of function Cost: Members of CMSA: FREE | Non-Members: $25.00 Speaker: Steve Kiak, PT, DPT, Cora Rehabilitation

Register here! Monthly Office Hours for Members Join us each month for an open, informal space designed just for CMSA members to connect, ask questions, and get real-time support. Office Hours are an opportunity to engage with CMSA staff and community members to help you get the most from your membership. Bring your questions, share your experiences, or simply listen in. When: Wednesday, February 25th, 2026 | 1 - 2 p.m. ET Fee: $0

REGISTER HERE   Presented by: Hudson Valley CMSA Region Chapter   Speaker: Dr. Kai-ping Wang is a board-certified child, adolescent and adult psychiatrist serving as Healthfirst’s AVP Medical Director of Pediatric Behavioral Health. Prior to joining Healthfirst he served a variety of roles including as chief medical officer of a multistate partial program and regional medical director of an eating disorder treatment provider. He is a distinguished fellow of the American Psychiatric Association and the American Academy of Child and Adolescent Psychiatry. He is co-chair of the AACAP’s Coding and Reimbursement committee and the advisor to the American Medical Association’s Relative Value Scale Utilization Committee (RUC). Session Summary: 1. Discuss what cannabis is. 2. Cite the increasing use and potency. 3. Define “medical” marijuana. 4. Explain the impact on adolescent neurodevelopment. Sponsored by: CMSA and Hudson Valley CMSA Region Chapter  

Registration & Information Here! CCM Prep Course Course Outline Trainer: Nancy Skinner, RN, CCM, CMGT-BC, ACM-RN, CMCN, FCM Cost: $75.00 Member Rate | $75.00 Member of Another Chapter | $294.00 Non Member

Registration & Information Here Quarterly New Member Town Hall! If you're a new member who joined CMSA before March 3rd, 2025, we'd love for you to join for this new opportunity! In this Town Hall, you will: Connect to other new members Meet existing members who are part of the board, membership committee, & more Become informed about opportunities CMSA provides Get assistance with navigating CMSA's resources Cost: FREE!

Registration & Information Here Where Perspectives Meet: Case Managers and Aging Life  Care Managers Across the Care Continuum Description: Case managers and aging life care managers work across diverse settings, disciplines, and levels of experience, yet share responsibility for supporting safe, coordinated, and person-centered care. This panel discussion brings together professionals from varied backgrounds to explore where case manager and care manager perspectives align, where they differ, and how collaboration across roles can strengthen transitions of care and patient outcomes. Panelists will share real-world insights on reducing readmissions, improving care coordination, and addressing social determinants of health that affect recovery—particularly for older adults and individuals with complex medical and psychosocial needs. Through facilitated discussion and practice-based examples, participants will gain practical perspectives on common transition-of-care challenges and interdisciplinary strategies that support continuity, safety, and effective communication across the care continuum. Objectives: Describe the distinct and complementary roles of case managers and care managers across settings, and how their perspectives align and differ in care coordination. Recognize common transition-of-care challenges that contribute to gaps in safety, continuity, and increased readmission risk. Identify interdisciplinary communication and collaboration strategies that support effective, person-centered transitions of care across the continuum. Apply strategies to address social determinants of health […]

The CMSA Military/VA/DoD/DHA Special Interest Group (MVD SIG) provides a dedicated platform for case managers within the military, VA, Department of Defense and Defense Health Agency sectors, facilitating collaboration and knowledge-sharing on critical topics relevant to this specialized area of case management. Join Us Thursday, March 19, 4 p.m. Eastern MVD Case Managers, register here. Must be an active CMSA Member to attend.  March is TBI Awareness Month—join fellow Military, VA, DoD, and DHA case managers on March 19 for a focused SIG networking session exploring Traumatic Brain Injury and Polytrauma Services across military and VA settings. Share insights, strengthen collaboration, and walk away with practical strategies to better support service members and Veterans.

Registration & Information here! Improving Hypertension Control in the Black and African American Population Hypertension remains a leading risk factor for cardiovascular and renal disease, with well-documented disparities in both prevalence and control across racial groups. Our Population Health team conducted an in-depth analysis of hypertension control outcomes, stratified by race, to better understand inequities within our patient population. This analysis revealed that Black and African American patients were 7% less likely to have controlled hypertension compared to other racial groups. This finding is particularly concerning given that Black and African American individuals are approximately 30% more likely to develop hypertension, underscoring a critical and persistent health inequity. Uncontrolled hypertension significantly increases the risk of adverse health outcomes, including myocardial infarction, stroke, heart failure, dementia, and chronic kidney disease—conditions that substantially diminish quality of life and contribute to increased healthcare utilization and costs. Recognizing the disproportionate burden borne by Black and African American patients, our team prioritized targeted interventions aimed at improving hypertension control within this population. Grounded in evidence demonstrating that effective blood pressure management can prevent or delay the onset of chronic disease, we implemented focused outreach and care strategies to support improved clinical outcomes. By addressing both short-term blood pressure […]

Register here! Monthly Office Hours for Members Join us each month for an open, informal space designed just for CMSA members to connect, ask questions, and get real-time support. Office Hours are an opportunity to engage with CMSA staff and community members to help you get the most from your membership. Bring your questions, share your experiences, or simply listen in. When: Wednesday, March 25th, 2026 | 1 - 2 p.m. ET Fee: $0